Teamwork Commerce Case Study

Client Overview

Teamwork Commerce is a cutting-edge retail management solution provider based in the United States. Their innovative, cloud-based software platform enables retailers to manage their businesses with ease and provides customers with a seamless omnichannel experience. With a completely mobile platform, Teamwork Commerce empowers retailers to run their businesses from anywhere at any time.

The Challenges

Teamwork Commerce sought the expertise of Understanding Recruitment to facilitate their expansion into the United Kingdom. 

Being a US-based company, Teamwork Commerce faced several challenges in establishing their first project and technical team in the region. One of the significant hurdles was putting together benefits packages that could attract the right skillsets. Additionally, they had limited knowledge of UK employment laws, which added to their difficulties. Furthermore, with no established HR function in the UK, overseeing the expansion was a daunting task. 

Without the support and guidance of a reliable recruitment partner, the entire venture would have been in jeopardy.

The Solution

To obtain a thorough understanding of the project, a virtual kick-off meeting was arranged between Teamwork Commerce and Understanding Recruitment. This meeting facilitated a detailed exploration of their business, growth plans, and organisational culture, along with the specific roles that needed to be filled.

After careful evaluation, a suitable talent acquisition approach was recommended. This solution involved working exclusively with Teamwork Commerce, and Understanding Recruitment taking on the entire recruitment process. Furthermore, an upfront engagement fee was secured to enable a team of specialists to dedicate their expertise to the project.

One of the significant challenges faced by Teamwork Commerce was the absence of an established HR function in the UK. As a result, Understanding Recruitment's initial hire for them was a UK-based HR Manager to address this concern. Additionally, guidance was provided on the best UK pension and healthcare providers, and assistance was given to shape their benefits package.

Throughout the project, the consultants provided valuable insights into the UK market, including salary expectations and available skillsets. Understanding Recruitment worked closely with Teamwork Commerce, functioning as an extension of their business and providing them with the assurance of having a trusted partner working on their behalf.

To ensure transparency throughout the recruitment process, a dedicated point of contact from Understanding Recruitment had weekly calls with Teamwork Commerce's hiring manager. These conversations covered candidate status updates, mutual feedback, and any other relevant updates, ensuring a smooth and efficient hiring process.

The Results

The first phase of the project, which involved establishing Teamwork Commerce's UK operations, has been successfully completed in partnership with Understanding Recruitment. Building on this foundation, the two organisations are now working towards building a robust team that will drive the company's growth and success in the UK.

To accomplish this objective, the partnership will focus on securing marketing and sales talent to support the continued expansion of Teamwork Commerce's UK operations. With Understanding Recruitment's expertise and experience in talent acquisition, they are well-positioned to identify and attract the best candidates for the positions, ensuring that the right skill sets are in place to achieve the company's goals.

Through this continued collaboration, Teamwork Commerce and Understanding Recruitment are confident in their ability to establish a strong presence in the UK market and achieve their growth objectives.

Summary

Teamwork Commerce is a US-based retail management solution provider that sought to expand its operations to the UK. However, the company faced several challenges, including a lack of knowledge about UK employment laws and limited expertise in the UK HR function. 

Understanding Recruitment provided a solution by recommending a talent acquisition approach that involved taking on the entire recruitment process exclusively for Teamwork Commerce. The recruitment consultants also provided valuable insights into the UK market, including salary expectations and available skill sets, and worked closely with the hiring manager to ensure a smooth and efficient hiring process. Understanding Recruitment's expertise and experience in talent acquisition allowed Teamwork Commerce to establish a strong presence in the UK market and achieve their growth objectives.